Public Privacy Policy

Your Privacy is MINT to be kept & protected

Published 31 March 2021

We at MINT Hotels are all committed to protecting your privacy, we also create systems and technology that allows all our guests to have the best and safest online experience when making use of our website and online booking tools. Our Public Privacy Policy applies on our website & governs our data collection and usage.

This policy provides information on how we collect information and how this information is used. You only need to provide us with your personal information once when making a booking to stay with us at any of our Hotels and when making a payment. This will also be needed if you sign up to any of our newsletters or mailers or make use of any of our services which require your personal information.

When doing any of the above mentioned, you consent that we use your personal information data as set out in this policy.

Collection of your Personal Information

MINT Hotels collects, with your consent, your personally identifiable information, such as your name, surname, company details and/or department and/or VAT number (if travelling for business) your residential address – street name and/or house number and/or postal code, city, country of residence, language, phone number, e-mail address, ID, or Passport number along with your date of birth. We also collect information on your gender and any other interests or preferences you share with us.

Your privacy is MINT to be protected and is very important to us at MINT Hotels. To help us protect your privacy, we adhere to the following guidelines:

1. Our website will specifically ask when we need your personal information which will be used to contact you.

2. This information is generally requested when making a reservation to stay at any of our Hotels, if you wish to join any of our future reward programmes or registering to receive any of our newsletters, mailers or any other promotional materials or items when you require or request a particular service, sharing reviews with us or entering a competition at a hotel or for the group.

3. When making use of the above service we will give you the opportunity to give your correct & current information, or allow you to update your Personal Information.

4. As our guest you have the full right to ask us that your personal information is not used for any other use except for the intended purpose of its collection.

MINT Hotels will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products. If we intend to use Personal Information for a Secondary Use, MINT Hotels will provide you with the ability to decline this service.

Our website may disclose Personal Information if required to do so by law or in the good faith that such action is necessary to (a) comply with applicable laws or with legal process/es served on MINT Hotels and/or its subsidiaries. or the site; (b) protect and defend the rights or property of MINT Hotels, or this site, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of MINT Hotels, the site, or the public.

If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You should also be aware that information and data are automatically collected through the standard operation of the internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s on-going access to and use of the site and allow a site to track usage behaviour and compile aggregated data that will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files.


Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on the website.

There is also information about your computer hardware and software that is automatically collected by MINT Hotels. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by MINT Hotels for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of MINT Hotels website.

Please keep in mind that if you directly disclose your Personal Information or personally sensitive data through MINT Hotels public message boards, this information may be collected and used by others. Important to Note: MINT Hotels does not read any of your private online communications.

We as MINT Hotels encourage you to review the privacy statements of websites you choose to link to from MINT Hotels so that you can understand how those websites collect, use and share your information. MINT Hotels is not responsible for the privacy statements or other content on websites outside of our website and any of our other company websites.

MINT Hotels does make use of data analytics, including Google Analytics and Adobe Analytics on our website. Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and social media marketing and remarketing. Visitors can also access Google Analytics’ currently available opt-outs. For further information, please refer to Policy requirements for Display Advertising.

Use of your Personal Information

MINT Hotels collects and uses your personal information to operate our MINT Hotels website and deliver the services you have requested and uses your Personal Information to inform you of other products or services available from MINT Hotels or from our other affiliates such as PABLO our restaurant operator. MINT Hotels may also contact you via surveys to conduct research about your opinion of current services or of potential new services that we want to offer, be it via print or digital mediums.

MINT Hotels does not sell, rent, or lease our guests’ Personal Information to any third parties. MINT Hotels may share data with trusted partners to help us perform research, historical and statistical analysis, send you emails, provide customer support, or arrange for deliveries if needed. All such trusted partners that act as third parties are prohibited from using your personal information except to provide these services to MINT Hotels, and they are required to maintain the confidentiality of your information by way of confidentiality agreements. Should you wish that your personal information not be used in this manner, simply send ‘unsubscribe’ to any of our property emails i.e. or “hotel name”

MINT Hotels does not use or disclose sensitive personal information, such as race, religion, or political affiliations, as we do not collect or gather such information.

MINT Hotels keeps track of the websites and pages our customers visit within our websites, in order to determine what services are the most popular. This data is used to deliver customised content and advertising within MINT Hotels to guests whose behaviour indicates that they are interested in a particular subject area.

Non-personal information that we collect may include information regarding your activities on any of the sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the sites are of most interest.

We may make use of 3rd parties to provide services (e.g. maintenance, analysis, audit and marketing) however we do always strive to keep all these serviced within our organisational means.

Use of Cookies

MINT Hotels website uses “cookies” and other technologies such as pixels and tags, to help you personalise your online experience. We log usage data when you visit our Services, such as when you view or click on content, perform a search, view a web page, operating system, browser and device. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. Cookies are used to recognise you, remember your preferences, and personalise your experience that is in line with your settings.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

You can accept or decline cookies by activating the appropriate settings on your browser. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of MINT Hotels services or websites you visit. Should you choose to visit our website without cookies, in some instances certain services, features and functionality may not be available to you.

Collection of Data

Our website will:

1. Remember what is in your reservation details when making a booking.

2. Remember where you are in the reservation process.

3. Remember that you are logged in and that your session is secured.

This is to provide you with only the best user experience and to tell us which pages you find most interesting (anonymously).

Our Website will also:

1. Track the pages you click and visit via Adobe Analytics, Google Analytics, or any other Analytical tracking software we may choose to use.

2. Target Cookies.

3. Allow you our guests to share pages with social media sites such as Facebook, Instagram or Twitter, if applicable or available.

Please rest assured that our website will not share our guests’ Personal Information with third parties.

Secure and Security of your Personal Information

MINT Hotels takes practical and reasonable steps to secure your Personal Information from unauthorized access, use or disclosure. MINT Hotels secures the Personal Information you provide on our website such as credit card details, this is protected through the use of encryption, this encryption is password protected and is not viewable without the use of the password – such passwords are not shared with operational Hosts.

Changes to this Statement

MINT Hotels will annually review this Statement of Privacy to reflect on company and customer feedback and reserves the right to make changes and updates where required. We encourage all our guests to periodically review this Statement to be informed of how MINT Hotels is protecting your information.

Contact Information

MINT Hotels welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us via

Tel: +27 10 025 0432 or Email:


We will use commercially reasonable efforts to promptly determine and remedy the problem.